Terms and Conditions

1. General

These Terms and Conditions regulate the use of the Website https://www.kraftbohrer.com/(hereinafter “Website”), owned and operated by KRAFT BOHRER (hereinafter “Owner”) and operated by LOUIS DELIUS GMBH & CO. KG. (hereinafter “Operator”).

Users will be considered all those people who access any part of the Website or acquire any of its services or products through the Website (hereinafter “User”).

The logistics operator who delivers the products (hereinafter “Transport Company”) will be considered the Transport Company.

The User must read, understand and accept all the conditions established in these Terms and Conditions, as well as in the other documents incorporated therein by reference.

If the User uses the Website, this will imply tacit and full acceptance of the conditions established in the Terms and Conditions of the Website. By said use of the site and/or its services, the User will be obliged to expressly comply with them, and may not claim ignorance of such Terms and Conditions. The user is aware of being bound by these Conditions, therefore, if you do not agree with all the Conditions, you should not use this Website under any circumstances.

Owner and the Operator reserve the right to modify and update the Terms and Conditions of the Website, at any time and without prior notice, by publishing a new version on the Website. The User accepts that it will be their sole responsibility to regularly review the Terms and Conditions to stay informed of the current conditions applicable to the Website. By continuing to access, browse and use this website, you will be deemed to accept any changes or updates to the Terms and Conditions. Carrying out transactions (hereinafter “purchases”) through the Website will be considered a tacit and full acceptance of the Terms and Conditions published at the time of carrying out said transactions.

If any of the present Conditions included in the Terms and Conditions are declared invalid, void or for any reason ineffective, said condition will be understood to be excluded without said declaration affecting the validity or enforceability of the rest of the conditions.

2. Purchasing Capacity

Only Users of the Website who in turn have the authorization of the Owner may make purchases on the Website.

Owner and the Operator reserve the right to display and/or enable the purchase of products and/or services to different Users depending on the Authorized Customer profile.

3. Accuracy of Content and Information on the Website and related sites

The content of the Website is displayed solely and exclusively for informational purposes about the products and/or services available on the Website, and under no circumstances will they constitute an opinion, guidance, advice or professional advice or of any other kind on the part of the Owner or the operator. If the User requires specific advice or opinion on products and/or services promoted on the Website, they must look for an independent professional who can provide said advice or opinion. Owner and the Operator (and their respective administrators, directors, agents, subsidiaries, joint ventures, related companies, employees and service providers), will not be responsible under any circumstances for damages and/or losses of any nature, arising from any use or decision that Users make based on the information shown on the Website. The User accepts that he will be solely and exclusively responsible for the decisions made based on the information on the Website.

The descriptions of the products displayed on the Website and related sites are made based on the information provided by the Owner's suppliers. The information given about each product, as well as the photographs or videos related to them and the trade names or distinctive signs of any kind contained on the Website are presented for illustrative purposes, therefore, Users accept that the characteristics of the product and/or final service may vary.

Owner and the Operator are not responsible for any damages and/or losses resulting from the lack, inaccuracy or error of the information contained on the Website.

When making purchases on the Website, please note that:

• All prices shown on the Website do not include shipping costs and taxes, unless otherwise indicated;
• The packaging may vary from that shown on the Website;
• The measurements and sizes shown on the Website are approximate and may vary;
• The shades of the colors may vary from those shown on the Website;
• All items are subject to availability.

4. Availability

Owner and Operator will make every reasonable effort to satisfy all purchases. However, it may be the case, due to causes beyond the control of the Owner and the Operator, such as incidents in the computer systems, that cause the quantity to differ from the quantity actually available, making complete satisfaction of all purchases made by the owners impossible. Users.

In the event that the product is not available after the User has made the purchase, the User will be informed by telephone and/or email of the total or partial cancellation of the product. Partial cancellation of the purchase due to lack of inventory does not give the User the right to cancel the entire purchase, nor the right to compensation or compensation of any kind.

In the event that a purchase must be canceled totally or partially due to a lack of inventory, a refund will be made to the User, the effectiveness of which may vary depending on the payment method used.

5. Prices

The prices shown on the Website are shown in American Dollars ($USD). 

All prices shown on the Website do not include legally applicable taxes (the ITBMS), unless otherwise indicated.

The prices shown on products sold on the Website do not include shipping costs, which will be added at the time of checkout, unless otherwise indicated.

6. Secure Payment Forms

The Website makes available to Users with purchasing capacity the possibility of paying for their purchases with (1) Visa and Mastercard (2) bank transfer (ACH); and (3) other easy payment options.

7. Acceptance of your Order

Please note that completion of the purchase process on the Website does not constitute acceptance of your purchase by the Owner and the Operator. Acceptance of your purchase will be carried out only when payment has been successfully received and the effective availability of the product has been verified. Owner and Operator reserve the right to refuse any purchase for any reason they deem appropriate.

If the User has provided their email address when entering their billing information and/or shipping information, they will be notified by email, as soon as possible, of the confirmation of their purchase.

8. Cancellation of Orders and Right of Withdrawal

Owner and the Operator will accept purchase cancellations when requested before their effective dispatch. To cancel you must send an email to pedidos@louis-delius.de.

The User does not have the right to retract their purchase once the product has been effectively shipped and/or the service has been effectively provided. A purchase will be considered shipped from the moment the Owner delivers said purchase to the carrier.

9. Product Guarantee

And atpurchase arrives damaged, the User must immediately report it on the delivery manifest provided by the transport company and proceed to reject the product.. If no damage was reported on the delivery manifest, the User fully understands and accepts that they received the product in perfect physical condition.

Products will not be exchanged due to errors attributable to the User at the time of purchase. The products will only be exchanged for obvious defects shown in the delivery receipt or for the erroneous shipment of an unsolicited product., bythe owner.The User is obliged to keep the box and the product since in some cases it is required when a product change must be made to enforce the guarantee.

All products and services published on the Website have the minimum warranty against factory defects provided by law or, if higher, that offered by the product manufacturer.purchased.Once the applicable warranty period has expired, the Owner will not be responsible for any type of claim from the User.

ANDl Owner limits the receipt of warranty claims exclusively to productspurchased that do not work properly due to problems in their manufacturing or internal omission of the product. The warranty will lose its validity in the event of defects or deterioration caused by external factors, accidents, wear, non-conforming or inappropriate use by the User. Additionally, all cases in which the User does not comply with the specifications established by the manufacturer and all those indicated in the warranty terms are also excluded from the warranty. Products modified by the User or any other person not authorized by the manufacturer are excluded from the warranty.

To initiate a warranty claim you must report the case by sending an email reclamos@louis-delius.de

The User in the event of any claim about hispurchase, you must present a copy of the invoice, a copy of the product delivery manifest, a copy of identification, and the product in the same conditions in which it was delivered, preserving all of the original packaging in perfect physical condition.

All warranty procedures are the responsibility of the User through the authorized workshops that the brand/manufacturer has established in the country if applicable, and must comply with the procedures requested by the workshop. The shipping and transportation cost only covers the delivery of the product, it does not cover any additional warranty procedures.

The Owner reserves the right to review any product that is the subject of a claim and establish a definitive diagnosis for the User, within a maximum period of 30 business days. In case of replacement of a product with a new one, the virtual store will notify the User, and will deliver a new product delivery manifest where it will be specified that it is being exchanged for a new product.

The Website makes the email available to the User with the ability to purchase reclamos@louis-delius.de to be able to request information about the warranty periods of any product published on the Website.

10. Returns

Returns will be accepted exclusively in the event that theOwnerhas shipped a different product than the one the User haspurchased or if the User stated in the delivery receipt that there was damage to the product and rejected it.

The User must meet the following requirements for the Owner to accept the return of the product:

• The product must be in the same condition in which it was delivered and must retain its original packaging and labeling in perfect condition.
• Shipping must be made using the same box in which the item was received to adequately protect the product.
• The return will not be concluded to satisfaction until the products are returned and reviewed by the Owner's team or the manufacturer, if applicable, and they are determined to be in perfect condition. If, upon being inspected, the product is indeed defective for reasons not attributable to the User, the purchase must be returned or the product exchanged.
• The procedure to make the return, the User must follow the following steps:
• The User must inform via email to reclamos@louis-delius.despecifying the items you wish to return, the reason, copy of the invoice, copy of your identification and copy of your delivery manifest.
• The Owner will send you the transport guide via email to make the return.
• The User must coordinate with the Transportation Company to set the date and time of collection.
• The Owner will confirm receipt of the product via email.

11. Refunds

The actual return of the products will give rise to a refund equal to the cost of the returned products.

Owner will manage the refund order using the same method that was used for payment within 2 business days from confirmation of theOwnerof the successful arrival and in adequate condition of the returned product.

The User may also choose, as a substitute for the refund, to have a new product sent by the Owner for a value equal to or less than the product you wish to return. This substitution is subject to the availability of the products at the time of the request by the User.

12. Dispatch and Delivery of Products

Shipments will be made, when necessary, through a logistics operator (hereinafter “Transport Company”).

Delivery times for Latin America and the caribbean are estimated from the approval and verification of payment of the order and may vary depending on external conditions and the User's location. 

To comply with the stipulated delivery times, it is necessary that at the time of making the purchase the addresses provided are complete and detailed (It isexample:Country City,Neighborhood, Street, Name ofANDaddress, apartment number OHome and cell phone).

The User must specify an address to which the order can be delivered within business hours. 8:00 a.m. a5:00 p.m. Monday to Friday. The Owner and Transportation Company does not guaranteeshipping at specific times.

Product transportation costs will vary depending on the weight, size and volume of the product, as well as the delivery address indicated. Los costOare applicable to each purchaseThey will be confirmed by our team.

Que under the responsibility of theUser Confirmwhatthe building, warehouse and office, does not have any restriction that could prevent or affect the normal delivery process.

Deliveries will only be made to the cardholder. If delivery to a third person is required, the User must coordinate with the Owner, who may request the signing of an authorization document. The User is responsible for any loss that may result from indicating a person other than the User himself as the person to receive the purchase at the shipping address at the end of the purchase and releases the Owner and Transport Company from all liability that may arise. of said loss. 

The User agrees to have a photograph or copy of their personal identification document taken at the time of delivery, if required. The User must check the status of the product before signing the delivery document. If the User or the person receiving detects defects in the products, they must refuse delivery of the product. Once the order has been delivered, no claims are accepted regarding the conditions of the products due to their manipulation in the delivery process.

The Transportation Company will make 1 delivery attempt to the person and location specified in thepurchase.  The carrier in charge of making the delivery will be contacting the User via telephone/cell phone to coordinate the delivery.

The Owner and Transportation Company reserves the right, at any time and without prior notice, to classify as an unserved area any area that it considers puts the physical integrity of the delivery personnel and the merchandise at risk, as well as other rural areas. difficult to access or with poor road connection.

Last update made 09/28/2021.